Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website at aitechnic.com.au, and your engagement of AI automation, consulting, and digital transformation services from AITECHNIC Technology Solution Pty Ltd (“AITECHNIC”, “we”, “us”, or “our”).

By accessing our website, submitting an enquiry, or engaging us for services, you (“you”, the “client”, or the “user”) agree to be bound by these Terms. Where you engage us on behalf of a business, you confirm you have the authority to bind that business to these Terms.

AITECHNIC Technology Solution Pty Ltd is an Australian company specialising in AI automation, intelligent workflow solutions, and digital transformation services for small and medium-sized businesses.

• Company name: AITECHNIC Technology Solution Pty Ltd
• ABN: 96 678 973 021
• Registered address: Cherrybrook NSW 2126, Australia
• Website: aitechnic.com.au
• Email: contact.info@aitechnic.com.au
• Phone: +61 (0) 0402590030

AITECHNIC provides AI automation and digital transformation consulting, including but not limited to workflow automation design, AI tool implementation and configuration, custom software integration, and related advisory services. We also operate AIFlow360, a separate AI app marketplace platform at aiflow360.com, hosting purpose-built products including Tapee360, XPscore360, and SMflow.

Use of AIFlow360 and its individual products is governed by AIFlow360's own Terms of Service, available on that platform, in addition to these Terms where you access AIFlow360 through links on this website.

Engagement model

Consulting and implementation services are typically scoped through an initial consultation, followed by a written quote or Statement of Work outlining deliverables, timeline, and fees. We are tool-agnostic and will recommend existing platforms (such as Microsoft Power Automate, Make.com, Zapier, or similar) where they meet your needs, and only build custom solutions where off-the-shelf tools are not suitable.

No guarantee of specific outcomes

While we apply professional skill and care to every engagement, the specific business outcomes of implementing AI automation or workflow changes (such as cost savings, time savings, or revenue impact) depend on factors outside our control, including your organisation's adoption, data quality, and operating environment. We do not guarantee specific quantitative results unless explicitly agreed in writing in a signed SOW.

When using our website, you agree not to:

• Use the website in any way that violates any applicable Australian or international law or regulation.
• Attempt to gain unauthorised access to our systems, servers, or any connected services.
• Use automated systems (bots, scrapers) to extract content from the website without our prior written consent.
• Transmit any material that is defamatory, offensive, or otherwise objectionable in connection with the website (for example, through contact forms or comments).
• Impersonate any person or entity, or misrepresent your affiliation with AITECHNIC or any other party.
• Interfere with or disrupt the website, its servers, or networks connected to it.

We reserve the right to restrict or terminate your access to the website if we reasonably believe you have breached this section.

Quotes and scope

Quotes provided via our website, email, or in consultation are estimates based on the information available at the time and are valid for the period stated in the quote (or 30 days if unstated). Final scope, deliverables, and fees for any engagement are confirmed in a signed Statement of Work or service agreement before work begins.

Fees and invoicing

• Fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise.
• Invoices are issued according to the milestones or schedule set out in the relevant SOW (for example, on engagement, at project milestones, or monthly for retainer arrangements).
• Payment is due within the timeframe stated on the invoice, typically 14 days from the invoice date unless otherwise agreed in writing.
• Late payments may incur a reasonable administrative fee and may result in suspension of services until outstanding amounts are paid.

Changes in scope

Work requested outside the agreed scope of a Statement of Work will be quoted separately and is subject to your approval before we proceed.

Cancellation and refunds

Cancellation terms are set out in the relevant SOW. Generally, fees for work already completed or in progress at the time of cancellation are non-refundable, while fees for work not yet commenced may be refunded at our discretion, less any costs already incurred on your behalf.

Our website and materials

All content on aitechnic.com.au, including text, graphics, logos, images, and the underlying website code, is owned by AITECHNIC or our licensors and is protected by copyright and other intellectual property laws. You may view and download content for your own personal or internal business reference, but you must not reproduce, modify, distribute, or commercially exploit our website content without our prior written permission.

Deliverables from client engagements

Unless otherwise agreed in writing in a Statement of Work, ownership of custom deliverables (such as workflow configurations, automation scripts, or integration code) built specifically for you as part of a paid engagement transfers to you upon full payment of the associated invoice. We retain ownership of our own pre-existing tools, frameworks, templates, and general methodologies used to deliver the work, and may reuse these in engagements with other clients.

Your content

Where you provide us with business data, branding, or other materials to complete an engagement, you retain ownership of that content. You grant us a licence to use it solely for the purpose of delivering the agreed services.

Our services frequently involve configuring or integrating third-party software platforms (such as Microsoft 365, Google Workspace, Xero, HubSpot, Salesforce, Shopify, Make.com, Zapier, or similar tools) on your behalf.

• You are responsible for maintaining your own active subscriptions, licences, and accounts with any third-party platform we configure or integrate.
• We are not responsible for the pricing, policies, availability, security practices, or any changes made by third-party platform providers.
• Where a third-party platform changes its features, pricing, or API access in a way that affects a solution we have built, any rework required will be quoted as additional work unless covered under an active support or retainer agreement.
• You are responsible for ensuring you have the right to connect any third-party account or data source we are asked to integrate.

Our website and general published content (such as blog articles, guides, and FAQs) are provided for general informational purposes only and do not constitute professional, financial, or legal advice specific to your circumstances.

Limitation of liability for services

For paid engagements, our liability is limited to the amount you paid us for the specific service giving rise to the claim, except where liability cannot be limited under the Australian Consumer Law or other applicable law. We are not liable for indirect, incidental, or consequential loss, including loss of profits, data, or business opportunity, arising from your use of our services or any deliverable we provide.

Consumer guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

In the course of an engagement, we may have access to confidential business information you provide to us. We agree to:

• Use your confidential information only for the purpose of delivering the agreed services.
• Not disclose your confidential information to third parties, except to subcontractors or service providers bound by equivalent confidentiality obligations, or where required by law.
• Take reasonable steps to protect the confidentiality and security of information you share with us.

These confidentiality obligations survive the termination or completion of any engagement. Where a more detailed mutual non-disclosure agreement (NDA) is signed for a specific engagement, its terms will govern in addition to this section.

Either party may terminate an ongoing engagement in accordance with the notice period set out in the relevant Statement of Work or service agreement. In the absence of a specified notice period, either party may terminate an ongoing retainer or support arrangement with 30 days' written notice.

We may suspend or terminate your access to our website immediately, without notice, if we reasonably believe you have breached Section 4 (Website use & acceptable conduct) of these Terms.

On termination of an engagement, you remain liable for payment of all fees for work completed up to the date of termination, and Sections 6 (Intellectual property), 8 (Disclaimers & liability), and 9 (Confidentiality) of these Terms continue to apply.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

• Update the “Last updated” date at the top of this page.
• Post the revised Terms on our website.
• Where appropriate, notify active clients by email or a prominent notice on our website.

Your continued use of our website, or continuation of an active engagement, after changes take effect constitutes your acceptance of the updated Terms. For signed Statements of Work already in progress, the terms in effect at the time of signing will continue to apply to that engagement unless both parties agree otherwise in writing.

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms, our website, or our services are subject to the exclusive jurisdiction of the courts of New South Wales.

If you have any questions about these Terms, please contact us: