Privacy Policy

This Privacy Policy describes how AITECHNIC Technology Solution Pty Ltd (“AITECHNIC”, “we”, “us”, or “our”) collects, uses, discloses, and manages personal information about individuals who interact with our website, services, and communications.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

AITECHNIC Technology Solution Pty Ltd is an Australian company specialising in AI automation, intelligent workflow solutions, and digital transformation services for small and medium-sized businesses.

• Company name: AITECHNIC Technology Solution Pty Ltd
• ABN: 96 678 973 021
• Registered address: Cherrybrook NSW 2126, Australia
• Website: aitechnic.com.au
• Email: contact.info@aitechnic.com.au
• Phone: +61 (0) 0402590030

We collect personal information only when it is necessary for our business functions and activities. The types of personal information we may collect include:

Information you provide directly

• Contact details — name, email address, phone number, and business name when you submit a contact form, request a consultation, or engage our services.
• Newsletter subscription — email address when you subscribe to our newsletter.
• Service enquiries — details you provide about your business needs, project requirements, or questions submitted through our website or via email.
• Client information — business information, project details, and any other information you provide during an active client engagement.

Information we collect automatically

• Usage data — IP address, browser type and version, operating system, pages visited, time and date of visits, and referring URLs.
• Device information — device type, screen resolution, and language settings.
• Cookies and similar technologies — see Section 6 for details.

Information from third parties

• Information from analytics platforms (such as Google Analytics) about how visitors interact with our website.
• Publicly available information where relevant to providing our services.

We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, or political opinions) unless required in specific circumstances and with your explicit consent.

We use personal information for the primary purpose for which it was collected, and for directly related secondary purposes. Specifically, we use your information to:

• Respond to your enquiries, contact form submissions, and service requests.
• Provide, manage, and improve our AI automation and digital transformation services.
• Send our monthly newsletter and marketing communications where you have opted in to receive them.
• Process and fulfil contractual obligations with clients.
• Analyse website usage to improve our website's performance and user experience.
• Comply with our legal and regulatory obligations.
• Detect, investigate, and prevent fraudulent or illegal activities.
• Communicate important updates about our services, this Privacy Policy, or our Terms & Conditions.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your personal information in the following limited circumstances:

Service providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting and infrastructure providers
• Email marketing platforms (for newsletter delivery)
• Analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) tools
• Cloud storage and collaboration platforms

These providers are contractually required to handle your information securely and only for the purposes we specify.

Legal requirements

We may disclose your personal information where required or permitted by law, including to comply with a court order, regulatory requirement, or law enforcement request.

Business transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices where required by law.

With your consent

We may share your information with other parties if you have given us explicit consent to do so.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors use our site.

Types of cookies we use

• Essential cookies — required for the website to function properly (e.g., session management). These cannot be disabled.
• Analytics cookies — collect anonymised information about how visitors use our site (e.g., pages visited, time on site) to help us improve. We use Google Analytics for this purpose.
• Preference cookies — remember your settings and preferences to personalise your experience.
• Marketing cookies — used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website.

You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We store personal information on secure servers, primarily located in Australia. Where data is transferred overseas (for example, to cloud service providers with infrastructure outside Australia), we ensure adequate protections are in place in accordance with the APPs.

We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:

• Secure HTTPS connections for all data transmitted to and from our website.
• Access controls and authentication requirements for systems containing personal information.
• Regular review of our data security practices.
• Staff training on privacy and data handling obligations.

Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access — you may request access to the personal information we hold about you.
• Correction — if you believe information we hold is inaccurate, out of date, or incomplete, you may request that we correct it.
• Opt-out of marketing — you can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email, or by contacting us directly.
• Complaint — if you believe we have handled your personal information in a way that is inconsistent with the APPs, you can make a complaint to us. If you are not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

How to make a request

To exercise any of these rights, please contact our Privacy Officer using the details in Section 12. We will respond to your request within 30 days. In some circumstances, we may need to verify your identity before responding.

Our website may contain links to third-party websites, social media platforms, and external resources. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of external websites, even if we have linked to them from our site.

Our website and services are directed at adults and business professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

If you believe a minor has provided us with personal information, please contact us at contact.info@aitechnic.com.au.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last updated” date at the top of this page.
• Post the revised policy on our website.
• Where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact our Privacy Officer: